The Best Super Bowl Brands

By brandingdude : February 7, 2010

Today is Super Bowl 44 with the Indianapolis Colts playing the New Orleans Saints in South Florida.  There is no doubt it’s going to be a great game with two stellar teams, but my question and interest at the end of the game will be who is the Best Super Bowl Brand of 2010?

While I think Super Bowl commercials are very ineffective from a marketing standpoint (how many people remember the commercial and the brand?) they can be quite entertaining.  I’d also like to see if any innovative companies incorporate social media tools into their commercials this year.

Who will win as the most memorable brand this year and which one will absolutely tank?  We’ll see in just a few hours!

Tips for Using Twitter to Building Your Brand

By brandingdude : February 2, 2010

Never before in history have we had such a platform to generate conversations as quickly and concisely as Twitter.  It’s keeps communication short and simple and allows anyone who is interested in you to keep in the loop with a click of the button.  Twitter is an amazing tool that can build an army of brand evangelists for you and your company if you invest in it and use it correctly.

The following tips will help you get the most out of using Twitter to build your brand:

  • Be Authentic: Just because you are a business professional or business doesn’t mean you have to be a corporate stiff.  People are tired of dealing with robots, posers, and the politically correct.  You need to come across as a person who is real and passionate about more than products, services, or a company mission statement.    Inject your life into your tweets so your followers can see the real you.
  • Choose Quality over Quantity: Tweet good stuff! It’s OK to share what’s going on in your personal life (see above) but you should also get great information out to people so that you become a trusted resource that others will look forward to hearing from.  Quality is much better than quantity or machine gun tweets.
  • Pick a Memorable Twitter Name: It’s a land run now for great Twitter names, and just as domain names, the great stuff might already be taken.  Think through several options that include your real name or business name.  The more memorable or original it is the better.  Don’t chose spammy names such as James3511 as they will probably be blocked.
  • Tweet Regularly: If you tweet only a few times a month, you are not going to get much traction.  Some days you will post more and other days not as much, but remember that being seen means a more likelihood of building brand you.
  • Don’t Stress About Followers: I would rather have a group of 100 committed people to follow me and my brand than 10,000 people who really don’t have much interest.  Large numbers may be impressive but it doesn’t necessarily mean better connections.  Relationships are stronger than number counts.
  • Keep with It: Don’t get discouraged easily when no one retweets you or follows you.  It can take time to build a true following and that is OK.  Avoid those stupid tactics to build quickly or the magic bean for thousands of followers per day.  It’s not worth it.

I admit that when I first started to use Twitter, I thought it would be a total waste of time, but as I have learned the ropes and used it for personal and professional reasons, it really has opened doors for me and allowed me to make some amazing relationships I otherwise would have never made. In time it will help you build your brand as well.

My Recent Run in with a Gator

By brandingdude : January 15, 2010

I always thought alligators were cool.  They have a sleek look, are very powerful in their element, and when it’s time to take down some big game, they can tackle the job!  This week I had to take issue with a Gator head on, but in the end it worked out for the both of us.

OK, I’m not really talking about a real alligator but another one called HostGator.

HostGator is a website hosting company that I’ve used for a couple of years now to host over a dozen sites.  I’ve only had one problem with them during this time and that wasn’t even their fault … it was an attack on their servers.  However, this week I discovered that I was still being billed for a separate account that was supposed to be closed last year and I was upset – especially since I talked with one of their team members by phone to ensure I was canceling the right one.  The amount I overpaid was only $50 and in the grand scheme of things, quite trivial, but it was still fifty bucks.

The support wizard, whom I shall call Andrew, was very understanding but let me know they sent a confirmation e-mail for cancellation that was never responded to.  Even though I assumed it was taken care of by talking to a live person and didn’t catch the important e-mail, Andrew quickly worked with me, taking only my word, and gave me a full credit to my other account.  And thanked me for being a valuable customer!

Now I am not a high roller with HostGator but they made me feel like one and they made a very happy customer even more happy.

Here is another thing about them.  You can call them, e-mail them, or chat with them online and every interaction I’ve had when I needed help has been outstanding.  HostGator is building their brand equity by actually listening to their customers.  I’m not sure they are perfect or have never dropped a ball but one thing I DO know is that I will never drop them as a hosting company.

Thank you HostGator for the exceptional service and friendly conversations, you’re one cool Gator!